Authorised Repairs for Your W&H Handpieces.
When you need dental handpiece repairs, choose the experts at A‑dec. The A-dec Authorised Handpiece Repair Center specializes in repairing W&H handpieces, to ensure the highest quality results and lasting reliability.
A Trusted Name in Reliability
Just as A-dec dental equipment has a reputation for quality and reliability, so do our handpiece repairs. A-dec technicians receive specialized training to ensure repairs are done to factory specifications. We use only genuine W&H parts and back every repair with a 6-month warranty for your peace of mind.
- W&H Factory Trained Technicians
- Thorough disassembly and cleaning
- Genuine Parts Guaranteed
- 6 months Warranty on Parts and Labour
- Free Shipping and No Quotation Fee
- 24-48 hour turnaround time (see T&Cs)
W&H Handpiece Service Check Pricing
A-dec offers handpiece repairs with free shipping both ways. You’ll find the most common dental handpiece repairs listed below. All prices quoted exclude GST.
| Turbine Handpieces | Stage 1 | Stage 2 |
|---|---|---|
| Vision | $129 | $359 |
| Fusion | $99 | $249 |
| Alegra | $89 | $239 |
| Slow Speed Handpieces | Stage 1 | Stage 2 |
|---|---|---|
| Vision | $129 | $169 |
| Fusion | $119 | $159 |
| Alegra | $89 | $139 |
| Air Motors | Stage 1 | Stage 2 |
|---|---|---|
| All | $149 | $199 |
| Electric Motors | Stage 1 | Stage 2 |
|---|---|---|
| All | $89 | $239 |
Terms and Conditions
- Stage 1 handpiece service check pricing includes changing sealing rings, seal, washer and o-rings. Stage 2 includes Stage 1 parts plus ball bearings. Stage 3 (not listed) includes Stage 1 parts and rotor.
- All repairs require a final assessment from A-dec Technician to evaluate which stage the handpiece is in and total repair costs.
- A-dec Australia only repair and service W&H Handpieces ( Synea Vision, Synea Fusion & Alegra), Air Motors and Electric Motors. All other brands and W&H Surgical handpieces are excluded.
- 24-48 hour (business hours) turnaround time commences when the handpiece is under assessment by an A-dec Technician and subject to parts availability and senders request to repair or provide quote.
- Pricing is subject to change without notice.
- All warranty claims must include a valid copy of invoice.
- All repairs include 6 months warranty on parts and labour.
Request Your Handpiece Repair
To repair your handpiece at A-dec, simply follow our 3 easy steps
Step 1: Download the W&H Handpiece Service and Repair Form
Step 2: Download a prepaid postage label and securely fix to parcel
- Prepaid postage is not registered or tracked and remains the responsibility of the sender until received by A-dec Australia.
- A new pre-labelled postage bag will be included in your return. Ready for your next service!
Step 3: Send your repair with a copy of the form to A-dec Technical Service
If you wish to open an account with A-dec Australia, please complete form and send back with your repair.
Private practices account form
Public practices account form – this includes government, community health centres and direct sales organisations (DSO)
Handy Maintenance Tips
How do I know A-dec has received my repair?
Our team will send you an acknowledgement e-mail to inform you we have received your handpiece and your job number. It’s important you provide us with a correct e-mail address in the repair form.
How do I check the status of my handpiece repair?
Please call A-dec Technical Service on 1800 029 333 and have your job number handy (refer to your acknowledgement e-mail).
What is the lead time for repairs?
Our turnaround time is 24-48 hours (business hours) from the time our technician starts first assessment. This also depends on parts availability and approval for repair.
What if I want a quote prior to repair?
We’re happy to offer you a quote upon request. The quote response time may extend lead times.
What if I don’t accept the quote?
We have no problem with that! However, the handpiece maybe be returned disassembled. The sender will be charged a return fee and a handling fee may occur if the handpiece is reassembled.
Our team is happy to contact you and take your credit card details over the phone. Please note, A-dec does not retain any credit card details after the repair is complete
When do I know the repair is completed?
Our team will send you an e-mail to notify you we’re sending back your repair with a tracking number and payment has been charged to your credit card or account. A copy of the transaction will be e-mailed to you via WestPac Payway.
