A-dec Customer Service
We deliver the best ownership experience in the industry by offering you personal, professional, and consistent support.
It all begins with A-dec Customer Service and our commitment to doctors and authorised dealers around the world. Contact us today to see how we can help!
Contact information
Australia Distribution Center
Unit 8, 5-9 Ricketty Street
Mascot, NSW 2020 Australia
Email: au.customer.service@a-dec.com
Phone: 1-800-225-010
Hours of operation:
Available from 8:30 a.m. to 5:00 p.m. Eastern Time (ET)
2024 A-dec closure dates
1 January
26 January
29 March
1 April
25 April
24-25 December
What upholstery colours does A-dec offer?
A-dec offers a variety of sewn and seamless upholstery colour options. Visit the Upholstery Colours page to learn more and to order upholstery colour samples.
Where can I find dental equipment and furniture service guides?
Product service guides and additional documents are available in the Resource Center.
How do you clean an A-dec dental chair?
A-dec recommends cleaning dental chair upholstery using a solution of mild, non-ionic detergent and water, or commercially available cleaners containing no alcohol, bleach, or ammonia. Get more information in the A-dec Upholstery Maintenance Guide.
How do you maintain your dental unit waterlines?
A-dec recommends doctors maintain their waterlines with A-dec ICX water treatment tablets, monitor the water quality, and use a shock treatment for effective and practical care of self-contained waterlines. Read more in the A-dec Waterline Maintenance Guide.
Help me compare A-dec dental products.
Find the right A-dec solution for you. Learn more and compare A-dec dental chairs, A-dec dental delivery systems, and A-dec LED dental lights.
Can I order product literature online?
Authorised A-dec Dealers can request additional product literature online. Login to Partner Resources and use the Literature Order Form to request documents.
