A-dec Customer Service
We deliver the best ownership experience in the industry by offering you personal, professional, and consistent support.
It all begins with A-dec Customer Service and our commitment to doctors and authorised dealers around the world. Contact us today to see how we can help!
Contact information
Australia Distribution Center
Unit 8, 5-9 Ricketty Street
Mascot, NSW 2020 Australia
Email: au.customer.service@a-dec.com
Phone: 1-800-225-010
Hours of operation:
Available from 8:30 a.m. to 5:00 p.m. Eastern Time (ET)
2025 A-dec closure dates
1 January
27 January
18 April
21 April
25 April
6 October
25-26 December
What is the warranty for A‑dec dental equipment?
A‑dec proudly offers a 10-year warranty on most dental equipment purchased from A‑dec or an authorised A‑dec dealer. Refer to the A‑dec, Inc. Express Limited Warranty for more details.
How can I compare A‑dec dental products?
Find the right A‑dec solution for you. Learn more and compare A‑dec dental chairs, A‑dec dental delivery systems, A‑dec dental lights, and A‑dec dental stools.
Where can I find dental equipment service guides?
Product service guides and additional documents are available in the Resource Center.
How do I order A‑dec replacement parts?
You can view A‑dec replacement parts in the A‑dec service parts catalog. To order replacement parts, please contact your local A‑dec Territory Manager or dealer.
How do I maintain A‑dec dental equipment?
Daily and preventative maintenance will help keep your dental equipment running smoothly. Use the Dental Office Equipment Maintenance checklist for easy reference.
What upholstery colours does A‑dec offer?
A‑dec offers a variety of sewn and seamless upholstery colour options. Visit the Upholstery Colours page to learn more and to request upholstery colour samples.
How can I get help troubleshooting my A‑dec dental chair?
The A‑dec Customer Service team is available to help you troubleshoot issues with your A‑dec dental equipment—even on older models. Use the contact information above to get in touch with an A‑dec representative.
