A-dec Customer Service
We deliver the best ownership experience in the industry by offering you personal, professional, and consistent support.
It all begins with A-dec Customer Service and our commitment to doctors and authorised dealers around the world. Contact us today to see how we can help!
Contact information
Australia Distribution Center
Unit 8, 5-9 Ricketty Street
Mascot, NSW 2020 Australia
Email: au.customer.service@a-dec.com
Phone: 1-800-225-010
Hours of operation:
Available from 8:30 a.m. to 5:00 p.m. Eastern Time (ET)
2024 A-dec closure dates
1 January
26 January
29 March
1 April
25 April
24-25 December
What upholstery colours does A‑dec offer?
A-dec offers a variety of sewn and seamless upholstery colour options. Visit the Upholstery Colours page to learn more and to order upholstery colour samples.
Where can I find dental equipment service guides?
Product service guides and additional documents are available in the Resource Center.
How do you clean an A‑dec dental chair?
A‑dec recommends cleaning dental chair upholstery using a solution of mild, non-ionic detergent and water, or commercially available cleaners containing no alcohol, bleach, or ammonia. Get more information in the A‑dec Upholstery Maintenance Guide.
How do you maintain your dental unit waterlines?
A‑dec recommends doctors maintain their waterlines with A‑dec ICX water treatment tablets, monitor the water quality, and use ICX Renew shock treatment for effective and practical care of self-contained waterlines. Read more in the A‑dec Waterline Maintenance Guide.
How can I compare A‑dec dental products?
Find the right A‑dec solution for you. Learn more and compare A‑dec dental chairs, A‑dec dental delivery systems, and A‑dec LED dental lights.
Can I order product literature online?
Authorised A‑dec Dealers can request additional product literature online. Login to Partner Resources and use the Literature Order Form to request documents.
